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“Very simple process with great communication. The process was explained very well at the start as was each step in the process as it happened. All in all a very easy straight forward company to deal with.”
Alan Hunter
Step 1
For each claim, we appoint a dedicated case handler who will seek to understand as much about your circumstances as possible, and will ask you a number of questions about exactly what happened to you, the injury you have suffered, the treatment you have received and the ways in which you have lost out financially as a result of your injury.
Step 2
We will then begin drafting your claim to be intimated to the party that caused your injury. We will also ingather evidence to support your claim. This may include things such as witness statements, photographs of the accident site, medical reports, medical or expert opinion, copies of any accident or police reports and anything else we believe will assist in making your claim.
Step 3
It is always our priority to reach the best possible settlement without delay. In most cases, we aim to reach a negotiated settlement out of court. We may also be able to obtain interim payments for rehabilitation or care, before settlement of your case.
Step 4
The expertise of our people is complemented by our state-of-the-art case management software. This ensures integration of all the relationships and processes involved in a claim, however complex, and enables us to provide efficient reporting throughout. We know how important your case is to you, and so we will always keep you informed of how your claim is progressing.
Step 5
We offer support from the start of a claim through to aftercare and, as part of a full service law firm, we consider the wider legal context, for example whether a personal injury trust would be beneficial to protect a lump sum payment.
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Making a claim
Medical and Dental Negligence Solicitors
We regularly assist people in making medical negligence claims if they have suffered unexpected problems following medical or dental treatment, advice or surgical procedures.
Our specialist medical and dental negligence solicitors have many years’ experience in this area, both advising clients on whether they have a sound basis for a claim, and taking them through the claims process to achieve the best results possible.
Whether the treatment was here in the UK, or abroad, we can help you to get the compensation you deserve.
Taking the first step
To successfully make a medical negligence compensation claim, you must show that the professional did not carry out their duties properly, that is, that the standard of your care fell below what is expected of a reasonable, competent and skilful specialist. You then you have to show that this negligence was the cause of your suffering.
About US
Who are Calio Claims?
Calio Claims is powered by Lindsays – one of Scotland’s leading law firms. Established in 1815, Lindsays is one of Scotland’s leading independent law firms.
With one of the largest personal injury teams in Scotland, we help people secure the compensation they deserve in relation to all types of claims, from road traffic accidents and slips and trips to complex medical negligence cases.
- This expertise, complemented by state-of-the-art case management software, enables us to provide highest quality advice and representation for our clients and achieve excellent results for them.
- We offer support from the start of a claim through to aftercare and, as part of a full service law firm, we consider the wider legal context, for example whether a personal injury trust would be beneficial to protect a lump sum payment.



FAQS
Navigating Medical Negligence Claims:
your questions answered
We are often asked about the financial aspects and time limits involved in pursuing a personal injury claim. Here’s what you need to know:
The costs can vary based on the complexity of the case and your financial circumstances. At Calio Claims, we are transparent and will discuss all fees upfront.
Typically, the costs are recovered from the third-party insurers. We offer various funding options, including ‘no win, no fee’ agreements if we believe there are good grounds to make a claim. You may in some circumstances be eligible for legal aid funding.
Your rights and well-being are our top priority. For more detailed information on funding your claim, contact us directly.
For personal injury claims in Scotland, the time limit for pursuing a claim for damages is three years from the date of incident or harm. However, in medical negligence compensation claims, this can be tricky to establish as there are other factors taken into consideration.
The ‘date of knowledge’ is important – this is the date that you made or should have reasonably made a connection, or someone told you of the connection between your injury, pain and suffering and possible negligence. If you have not raised and served a court action within the three-year limitation period, then your right to claim will be statute-barred. This is why it is so important to seek legal advice as soon as you believe you may have suffered medical negligence.
There are many reasons why your date of knowledge of the harm may be far different to the date of the harm itself. Symptoms, pain and suffering may not begin for some time, or there could be a delayed diagnosis.
If there is no confirmed date of knowledge in the medical history, i.e. it wasn’t a medical professional who brought this to your attention, then the date of knowledge will be the date you personally made the connection between your injury and possible negligence. This can be very tricky to pin down and will often take into account several factors, including:
- your mental capacity
- the significance of the alleged negligence
- who carried out the procedure
- when you ought to have had knowledge or made the connection.
If the injured person lacks the mental capacity to bring a claim and has done so prior to or from the date of harm, then it is accepted that the three-year time limit will not expire until they regain capacity. If they are not expected to regain capacity, then the time limit will never apply, and a claim can be brought at any time. If the injured person loses capacity after the date of harm, then the time limit applies as normal.
If the injured person sadly dies during the three-year limitation period, then the three years is extended to the date of death or their date of knowledge of harm, whichever is latest.
The court has discretion over whether to allow a claim outwith the three-year time limit under section 19 of the Prescription and Limitation (Scotland) Act 1973. However, this is rare and requires exceptional circumstances.
Still have a question?
Our expert medical and dental negligence solicitors are ready to assist you.
If you have sustained an injury and think you may have a claim, contact us to find out if you may be entitled to compensation. We can offer to work on a no-win, no-fee basis and will discuss your fee options with you at your free initial consultation.
Start your claim today
At Calio Claims, we are there for you to secure the best outcome for your claim which will give you the best chance of moving on with your life and bring you closure.
Contact us today and let us guide you through the process of seeking compensation for medical negligence.